JomLepak Support

1. Contact For App And Account Support

Untuk bantuan aplikasi, akaun, login, laporan kandungan, keselamatan, atau permintaan data, hubungi pasukan sokongan JomLepak melalui emel [email protected] atau telefon/WhatsApp +60195757483.

2. Company Information

JomLepak is owned and operated by Tunnelbiz Studio Sdn Bhd. Company registration number: 1431883-P. Office address: 7 Floor, Z1-07-06 OCHRE @ ALAMANDA BUSINESS SUITES, No. 2, Jalan Alamanda, Presint 1, 62000 Putrajaya, Malaysia.

General company enquiries can be sent to [email protected].

3. App Store Safety 1.5 And Content Reports

JomLepak provides user reporting and administrator review for posts, comments, accounts, and community activity. Use the Report action in the app or website for harmful, abusive, misleading, unlawful, spam, scam, privacy-violating, or unsafe content.

For urgent safety matters, including child safety concerns, contact support immediately and include the username, post link or screenshot, date, and a short description so the administrator can review quickly.

4. Account And Data Requests

Users can manage profile information from the Profile page after login. Account deletion instructions are available at Delete Account and Data. If you cannot login, contact support with the account email or username for verification.

5. Response Time

Support requests are reviewed during Malaysia business hours. Safety, account access, and data deletion requests are prioritized based on urgency and verification needs.

6. Related Policies

Please review the Privacy Policy, Terms of Service, and Child Safety Standards for platform rules, data practices, and safety enforcement.